Quality Policy

The mission of the Jagiellonian Center of Innovation is to provide the highest quality comprehensive services, dedicated for organizations operating in the life science sector. This service offering is designed to build and continuously expand a life science client portfolio as well as create conditions conducive to the establishment and development of enterprises engaged in research and development or innovative activities.


The highest quality level means:

  • provision of reliable research findings;
  • provision of reliable information as part of consulting services;
  • carrying out project work based on applicable guidelines and knowledge updated on an ongoing basis;
  • completing works undertaken within the agreed time limit.


The mission of the Jagiellonian Center of Innovation is fulfilled in particular by:

  • carrying out activities in conformance with the requirements set out in the ISO 9001:2015 standard, which has been implemented by the center;
  • employing specialists having relevant expertise and qualifications;
  • improving associates’ expertise and qualifications through training and exchange of experience;
  • using materials of proper quality in research and tests;
  • oversight of control and measuring equipment;
  • reviewing and fulfilling the legal conditions and customer’s other requirements;
  • putting in place an effective complaint handling procedure;
  • effective corrective actions.


The Jagiellonian Center of Innovation is committed to:

  • meeting the applicable requirements, including ISO 9001 criteria, legal requirements as well as other stakeholder requirements which our organization has committed itself to satisfying;
  • continually improving the quality management system.


This Quality Policy is evaluated in terms of its purposefulness during management reviews and forms part of employee induction training.

Quality Management System – ISO 9001: 2015

The Jagiellonian Center of Innovation has implemented a Quality Management System compliant with the requirements of the ISO 9001: 2015 standard in selected areas of the center’s activity, i.e. provision of the service consisting of designing and conducting laboratory research and tests, including those of innovative nature. No exclusions have been applied to the Quality Management System.



In implementing the procedures required by ISO 9001: 2015 we set ourselves the goal of continuously improving the services which we offer to our business partners.


The Jagiellonian Center of Innovation boasts a certificate issued by the Tüv Rheinland certification body attesting that the center has implemented and applies ISO 9001 requirements.


For more information on our Quality Management System please contact:


Ms Jolanta Kaleta, Ph.D., Quality Assurance Department Manager


We look forward to doing business with you.




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